What We’re Proud of at North Shore Trust and Savings
We answer your calls:
North Shore Trust believes ‘Your call is important to us…’ Important enough to be answered by a person, not an automated system, when calling during office hours. When you call with a question or concern, a knowledgeable employee from one of our branches will answer the phone. These are the same great employees you work with when you come in to our offices. We do not use a call center that is out of the area.
Speaking of our employees:
We invest the time and money to continually train our staff, then we empower them to provide the best service. The average tenure of our employees is 20 years! Some we have trained from scratch, others came onboard with experience, all have stayed because we treat them with the same respect we expect them to show our customers. If you give us a try, I think you will agree that we have some of the best people in banking.
One of the reasons our team can provide exceptional service is because we do not impose quotas. Employees are asked to inform and satisfy our customers, not told to open a certain number of accounts. They can take the time to listen to your needs and provide you with options. This is possible because there is no pressure to sell products you may not need or want. We believe that if we are kind, courteous, professional and helpful to our customers and meet their financial needs, our bank will grow on its own and our customers will be better served.
We work hard to ensure that the employee you are working with in one of our branches has the knowledge, skills, and ability to provide you a solution. If they are unable to provide an answer, key decisions are made by a management team working out of each office. Loan approvals are made by people in the community who understand the local economy and the needs of local families.
North Shore Trust understands advancements in technology are enabling customers to bank with a level of convenience and speed that was once unimaginable. That is why we invest heavily in order to provide our customers the full advantage of today’s technology. We utilize the same computer systems as banks ten times our size, so we are able to provide customers the same technology available in larger banks. You can access your accounts from any device with an internet connection. Withdraw money from any ATM around the world and surcharge-free from one of the 32,000 ATMs in the MoneyPass Network and deposit checks through our App or at one of our ATMs. Conveniently pay for purchases with our EMV Chip secured Debit Card or through encrypted nearfield communication using mobile wallets. We like to say we offer banking that is High-Touch as well as High-Tech.
Straightforward Deposit products:
We don’t offer a list of different checking accounts designed to charge you fees if you don’t meet all the criteria – we offer two. The best part is one of these accounts is free! Many other banks charge you between $5.00 and $30.00 per month for the privilege of having an account at their bank. If you have a high enough balance, or do a specific number and type of transactions, then you “might” get the fee waived that month. North Shore Trust and Savings believes it is our privilege to provide your banking services. We do not believe it is right to charge you simply for having an account. That is why we continue to offer our customers the option of a Free Checking account. The only costs you will incur banking with us are for optional services or penalties.
Lending money is what we do:
North Shore Trust started when a group of neighbors pooled their money together to provide a mortgage. Nearly 100 years later, gathering deposits and lending money to our customers is how we make money, so you can bet we take it seriously. We know there are many options available to our customers, so we bend over backwards to earn their business by making the process easy and as fast for them as possible. We also pride ourselves in being more responsive to customers and giving them a quick answer on their loan request. We offer many different loan programs to fit your credit and borrowing needs. If we have to say no to a customer, we tell them why and what they can do to make their request more creditworthy in the future.